Privacy Policy

Effective Date: October 2, 2026

Verity Property Concierge ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit https://verityflorida.com/, become a member, request our concierge services, sign up for our text messages or emails, or otherwise interact with us.

By using our website or services, you agree to the practices described here.

1. Information We Collect

Information you give us. This may include your name, email address, mobile phone number, mailing address, property address and details, access instructions (such as entry codes or key arrangements you choose to share), service preferences, membership details, payment information, and any message or request you send us.

Information collected automatically. When you visit our website, we may collect your IP address, browser type, device information, pages viewed, and referring website, using cookies and similar technologies.

Communication records. We keep records of your consent to receive text messages and emails (including the date, time, and method of consent), the messages we send, and any opt out requests.

2. How We Use Your Information

We use your information to:

Provide, manage, and support your membership and our property concierge services

Schedule, coordinate, and confirm services, visits, and vendor appointments

Process payments and send receipts, invoices, and account notices

Send text messages and emails you have agreed to receive, including service updates, reminders, and, if you opt in, promotional offers

Respond to your questions and requests

Verify your identity when you request access to your account or records

Maintain records of consent and opt outs, as required by law and by wireless carriers

Improve our website and services, detect fraud, and keep our systems secure

Comply with legal obligations.

3. Text Messaging (SMS) and Mobile Information

If you opt in to receive text messages, we collect and use your mobile number only to send you the messages you agreed to receive. You may opt in to service messages, marketing messages, or both. Opting in to one does not opt you in to the other.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt in data and consent will not be shared with any third parties.

We may share your number with service providers that help us deliver messages (such as our messaging platform and wireless carriers). They may use it only to provide services to us. Message and data rates may apply. You can opt out at any time by replying STOP. See our Terms & Conditions for full SMS terms.

4. Data Sharing

We do not sell your personal information. We do not rent or share your information with third parties for their own marketing purposes. We share information only in these limited situations:

Service providers: Companies that help us operate, such as payment processors, messaging and email platforms, website hosting, and analytics providers. They may use your information only to provide services to us.

Vendors and trades you request: When you ask us to arrange work at your property (for example cleaning, maintenance, or deliveries), we share only what the vendor needs to perform that service, such as the property address, schedule, and access details. We require vendors to keep this information confidential and use it only for that service.

Legal and safety reasons: When required by law, subpoena, or legal process, or to protect the rights, property, or safety of us, our members, or others.

Business transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to this Privacy Policy.

With your consent: When you direct or authorize us to share it.

5. Cookies and Tracking Technologies

We use cookies and similar tools to keep our website working, remember your preferences, and understand how visitors use our site. You can control or disable cookies in your browser settings. Some features may not work properly if cookies are disabled.

6. Data Retention and Security

We keep your information only as long as needed for the purposes described in this policy, to maintain required consent and opt out records, and to meet legal, tax, and accounting obligations. We use reasonable administrative, technical, and physical safeguards to protect your information, including sensitive property access details. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

7. Your Rights and Choices

Depending on where you live, you may have the right to:

Access the personal information we hold about you

Correct information that is inaccurate or incomplete

Delete your personal information, subject to legal and recordkeeping exceptions

Opt out of text messages (reply STOP) and marketing emails (click "unsubscribe" in any email)

Withdraw consent at any time, in any reasonable way

Receive a copy of your information in a portable format

Not be discriminated against for exercising your privacy rights

To make a request, contact us using the details in Section 10. We may need to verify your identity before responding, and we will respond within the time required by applicable law (generally within 45 days).

8. Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect their personal information. If you believe a child has given us information, contact us and we will delete it.

9. Third Party Links and Changes to This Policy

Our website may link to other websites. We are not responsible for their privacy practices. We may update this Privacy Policy from time to time. The updated version will be posted here with a new effective date.

10. Contact Us

If you have questions about this Privacy Policy or want to exercise your rights, contact us:

Verity Property Concierge 2646 SW Mapp Road, Suite 302, Palm City, FL 34990.
Email: [email protected] Phone: +1 772-444-8877